FAQ

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to us through our Contact form.

You can purchase on our website using a debit or credit card.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. 

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

We use Shopify Shipping, which works with USPS, UPS, and DHL in the United States, and Canada Post in Canada, and offers multiple mail classes with each carrier, so you can access features like overnight delivery, package pick-ups, tracking information, international shipping, and more depending on the carrier and mail class you choose. 

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Once your order has been shipped, it usually takes 2-5 business days to reach you if you're within the continental USA. International orders may take longer.

Please note that due to COVID-19, shipping and delivery times may vary. 

If you would like to make a return or exchange, please reach out to us through our Contact form.

We're continually working to add questions and answers to this FAQ page, so if you have a question or comment that isn't covered here, please reach out to us through our Contact form so we can add it to the list.